I tried this website 7 days trial, IT DOESN’T WORK, and the phone is too complicated to use.
There is no chance I’m paying these folks $12 a month for nothing.

BTW: their so called “budget friendly” plan IS A SCAM that makes you buy foods for stores they had made a deal with, so they are making more money while YOU will LOOSE money.

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coolgirl32,

We at Sensei genuinely appreciate getting your personal feedback. At Sensei we are passionate about what we do and the service we offer, and we sincerely wish that everyone has a great experience using our product. We also realize that sometimes software has bugs, and we are very sorry that you’ve had a problem with Sensei.  I can tell you that our ‘7 day free trial’ was switched to a ‘14 day free trial’ in the past week and you may have gotten caught up in the program change.

I wanted to also let you know that the “budget friendly” feature does not tell you where to shop - in fact you tell our program where and what you like to eat.  The budget friendly feature than generates and optimizes your plan to take advantage of cost conscious ingredients, shopping tips and even provides access to circulars from your favorite grocers.  We do not have any ‘deals with’ stores - in fact we allow you to shop wherever you want and buy whatever brands you prefer.

The Sensei for Weight Loss program does not have to be used on the phone, although we think that’s where the a lot of the support and convenience features are best displayed.  Please email support@sensei.com, and let me know what email address or phone number you’ve registered under. I’ll be glad to walk you through the phone setup if you wish - and I can make sure that your trial is working properly.

Thank you again.

– Roger from Sensei

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Roger,
I called your call center, I WAITED MORE THAN 5 MINUETS until some one name Karen picked up the phone.

I wanted to ask why in the name of [...] you added eggs to my meals when I explicitly excluded the ?!
I DO NOT eat eggs because I don’t like them and becuase it affects my health!!!.
So your call center rep could not answer
. But anyway, I was also board with your messages - did not understand their relevancy to me and to the weight loss plan you gave me.

I don’t want to waste my time for 2 weeks, 3 days was ENOUGH for me.
good luck with your plan,BUT I DON’T BUY IT.
Cool Girl

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coolgirl32,

Weight loss is challenging and a public health crisis.  There are many approaches to the kind of changes people need to make in their lives when trying to lose weight and keep it off. 

And different approaches appeal to different people.  Our approach reflects the expertise of dietitians, behavioral psychologists and physicians.  At a high level we are promoting small changes in diet, behavior and activity which are more easily accomplished. For most it is important to have a plan and use to help make better choices meal to meal, day to day until it becomes their new routine. The process in place for our enrollment defines personal profiles of our subscribers that allows the system to create a personalized weight loss program.  Personalized expert guidance based on subscribers preferences, lifestyle and needs We are engaged with our subscribers on their mobile phones and desktops in order to be seamlessly integrated into their day. Most people can benefit by learning and integrating into their daily diet- nutritious and appealing foods and meals, how much and how often to eat. It’s important to eat regularly and learn about healthy foods and meals that people may not realize can be part of a healthy meal plan.

The food preference page you referred to is used as it says to try and help avoid foods you don’t like.  The corollary is the foods not checked here are foods you might like and we try and provide nutritious and delicious choices for you to enjoy.  Diet shouldn’t be about deprivation.  The decisions made by the system are based on the best information and data available.  Some of the meals, i.e. fast food or frozen preparations which as you know are part of the profile we include, may have foods in them that were to be excluded based on the food preference selection.  Sometimes we don’t have a complete list of all the secondary foods that might be included in some products, and sometimes someone might exclude a lot of foods and the combination of that and their preparation choices and calories might define a profile where we need to create more meals. So it is possible for a food selected here to be included in a meal plan.  We have created thousands of meals to accommodate the different diet plans (Mediterranean, balanced and healthy carb), the 5 meal preps (quick, frozen, fast food, cook at home, go out) and the myriad of combinations created by the different food preferences and exclusions.  In fact there are alerts setup in the system for us when a combination of things is defined by a user that needs more meals created. We are continually adding meals and features to the system to enhance the experience and success of our subscribers.  One example is the budget friendly feature you noted in an earlier comment.  We successfully refined the content and logic of the system to provide subscribers with more cost conscious meal planning which helps reduce grocery bills by as much as 30% (~$100) of what the average American spends and almost doubles the nutritional value of their meals (based on USDA data). 

I am sorry you were disappointed with your experience.  We continue to monitor discussions like this one to learn about peoples experiences and to integrate that learning into future releases of the program.  I wish you success in finding a program that you enjoy. 

Bob Schwarzberg, MD, FACC

CEO of Sensei

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Dear Bob, CEO of Sensei,

I am getting ready to try the Sensei program and I am very positive about it. Coolgirl just has issues and enjoys spreading negative comments when she doesn’t have the will power to follow a structured meal plan and diet. Please ignore her negativity.
I was positive about the program to begin with, but just wanted to see what some other people had to say about it. However after coming across Roger’s and now your comments, I am even more positive about your product. This makes me believe that the people at Sensei genuinely care about their customers and believe in their product. I am going to sign up right now!!

Shannon

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There is one tip to weight loss - just eat less

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i really like your site its very nice information.

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I tried it, makes my phones hangs, and I need to remove the battery in order to get it worked right. thank god I got my geek friend who helped me remove this Sensei software.

Will not use it again   :(

Marion

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